Hatz AI is thrilled to publish its first partner-authored article. Chris Swecker, TAC Manager at Appalachia Technologies, has been paving the way for AI adoption within his MSP. In this post, Chris shares his perspective on AI as a tool for individuals with various diagnoses that can affect communication. AI isn’t just a shiny new toy, but a tool that can be powerful in unexpected ways...
The Challenge of Workplace Communication
Communicating at work is one of the most fundamental, yet difficult skills to master. For neurodivergent individuals, particularly those with anxiety, ADHD, or Autism, this process can feel overwhelming. Tasks such as crafting an email, staying focused during meetings, or organizing thoughts contribute to a significant mental load. Fortunately, AI is emerging as an invaluable sidekick, assisting numerous team members who are neurodivergent. Over time, AI tools like ChatGPT have quietly made a significant impact, alleviating communication anxiety and transforming scattered ideas into well-structured action plans.
Why Communication Can Be Tough
- Anxiety: Overanalyzing messages and fearing misunderstandings.
- ADHD: Difficulty organizing thoughts and managing long email threads.
- Autism: Challenges in interpreting tones and reading between the lines.
The reality is that up to 1 in 5 individuals are neurodivergent, representing a substantial segment of the workforce. This group often exerts extra effort to navigate the unspoken rules of office communication.
How AI Can Lighten the Load
AI tools, while not designed specifically for neurodivergent individuals, have become transformative:
- Writing Without the Stress: AI helps by offering draft ideas or rephrasing text to achieve a desired tone—be it more professional or friendly—reducing the pressure of starting from scratch.
- Turning Ideas Into Action: AI excels at organizing scattered thoughts. It can:
- Convert bullet points into summaries.
- Assist in brainstorming.
- Rewrite content for better clarity, especially useful for ADHD or Autistic individuals.
- Practicing What to Say: AI can simulate conversations, allowing users to rehearse and adjust what they want to express in a risk-free environment.
Real Wins from Real People
Members of our team have shared their success stories with AI:
- One individual with ADHD utilizes AI to summarize meeting notes and brainstorm ideas, providing a non-judgmental partner.
- Another team member, dealing with social anxiety, drafts client responses using AI, easing the stress of communication.
- An Autistic teammate employs AI to refine email tone, ensuring clarity without compromising their voice.
A Few Things to Keep in Mind
While AI is a supportive tool, it does not replace genuine inclusion or understanding. It serves as an aid to alleviate stress for neurodivergent individuals, benefiting both them and their teams.
Let’s Normalize the Tools That Help People Thrive
We should embrace tools that simplify lives. Provide your team with access to secure AI tools and encourage their use in writing emails, brainstorming, or preparing for meetings. The most effective support often works quietly behind the scenes, smoothing paths without drawing attention.